I usually stay downtown whenever I visit the Boston branch of my office, but this time, I find myself needing to be closer to Harvard University for a continuing education course on public speaking.

That puts me in a bit of a bind.

I need a hotel that offers easy access to campus without the hassle of a long commute.

For this trip, I choose the Hyatt Regency Boston / Cambridge. It is important to note that this is not the same hotel as the Hyatt Regency Boston, which sits downtown.

This one is located right along the Charles River, just a short walk from Harvard – especially manageable when the weather cooperates.

In this review, I cover my experience in two different room types: the University Suite and the King Bed with River View. A surprising service issue leads the hotel to make an unusual switch during my stay.

However, it also gives me a chance to see how Hyatt handles service recovery through bonus points and a proactive approach.

Hotel Award Booking (7/10)

The Hyatt Regency Boston / Cambridge is a Category 5 property in the World of Hyatt program (as of 2025). Award nights cost 17,000 points during off-peak periods, 20,000 points on standard nights, and 23,000 points during peak dates.

When I check rates for my stay, the average cash price is around $250 per night – significantly cheaper than most hotels in downtown Boston.

Credit. Hyatt. Hyatt Regency Boston / Cambridge Example Award Pricing.

Credit. Hyatt. Hyatt Regency Boston / Cambridge Example Cash Pricing.

For this particular trip, I pay cash for a two-night stay because my company is covering the cost. That lets me earn more World of Hyatt points for future personal travel, which is always a win in my book.

The hotel market in Boston is heavily influenced by the weather. During the summer, prices soar. This hotel can hit $450 per night, while downtown Boston properties can easily reach $600 or more.

In contrast, winter rates drop sharply – sometimes below $200 per night.

TPA Pro Tip: During the summer, booking with points often provides excellent value – typically around three to four cents per point. In the winter, cash rates tend to be much lower, making it more cost-effective to pay out of pocket.

How To Earn World Of Hyatt Points

Earning World of Hyatt points is straightforward, with multiple ways to accumulate them quickly.

Earn Points With Hotel Stays

The most direct way to earn World of Hyatt points is by staying at Hyatt properties.

Members earn 5 base points per dollar spent on qualifying stays, including room rates, dining, and spa services.

World Of Hyatt Co-Branded Credit Cards

Hyatt offers co-branded credit cards through Chase, with options for both personal and business accounts. Some of the most popular World of Hyatt credit cards include:

• World of Hyatt Credit Card
• World of Hyatt Business Credit Card

Transfer Points From Partners

There are two major flexible point currencies that transfer 1:1 to World of Hyatt: Chase Ultimate Rewards and Bilt Rewards.

Some of the best Chase credit cards to earn Ultimate Rewards points include:

• Chase Sapphire Preferred® Card
• Chase Sapphire Reserve® Card
• Ink Business Preferred® Credit Card
• Ink Business Unlimited® Credit Card
• Ink Business Cash® Credit Card

At this time, Bilt only offers one credit card:

• Bilt Mastercard®

Hotel Location And Public Transportation (7/10)

The Hyatt Regency Boston / Cambridge is located in Cambridge, Massachusetts, just about a 15-minute taxi ride from downtown Boston.

It sits conveniently between Harvard University and MIT, making it a great choice for visitors needing access to either campus. The academic energy in this area gives the neighborhood a unique and vibrant atmosphere.

One thing I really enjoy about this location is the proximity of the hotel to the Charles River. It sits right across the road, and I take advantage of the riverfront running path on a snow-free day.

Even on the snowy day, I see locals out running, which adds to the charm of this area.

Hotel Address:

Hyatt Regency Boston / Cambridge
575 Memorial Drive
Cambridge, MA 02139

Parking Options

The hotel offers both valet and self-parking. As of now, valet parking costs $58 per night, while self-parking is $48 per night. World of Hyatt Globalists staying on award nights receive free parking, valid until 5 PM on the day of check-out.

Personally, I do not see much reason to valet here. The garage is directly connected to the hotel, and it takes just about five minutes to walk between the two. Self-parking is very straightforward and convenient.

Public Transportation

The hotel provides a complimentary shuttle service around Cambridge. I have not used it myself, mostly because I am usually in a rush, but it is worth noting as a potential convenience.

Reaching the hotel from Boston Logan International Airport (BOS) via public transportation is not easy. It typically requires a combination of bus and subway transfers, followed by another bus to reach the property.

For me, taking an Uber is much simpler and far less stressful.

If your primary goal is to explore downtown Boston, I would not recommend this hotel unless there are specific reasons to stay in Cambridge. However, there are a few exceptions.

In the summer, hotel rates in downtown Boston are extremely high. In comparison, this property can be up to 25% cheaper. If paying cash, it may make sense to stay here and Uber into downtown – a ride usually costs around $15 each way.

On the other hand, if you are staying in the winter, when hotel rates drop across the board, or if you are using points, then I suggest booking a property in downtown Boston instead.

You will avoid extra transportation costs and enjoy a more central location.

Vibe And Atmosphere (7/10)

The Hyatt Regency Boston / Cambridge gives off the vibe of a traditional business hotel, but with more character than what I usually find in downtown Boston properties. What sets it apart is how well it leans into its unique location near both Harvard University and MIT.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Lobby Bar.

There is a noticeable balance between casual and academic energy here. The presence of college students and university staff gives the hotel a laid-back feel, while the influence of two major research institutions adds a touch of intellectual seriousness.

It clearly caters to university guests but still operates smoothly as a hotel for business travelers.

I do notice that the hotel is starting to show its age.

The exterior could benefit from a fresh coat of paint, and the guest rooms feel a bit dated, suggesting that renovations may be due.

That said, the common areas are modern, well-kept, and comfortable. I would have no hesitation meeting a colleague here for a casual business dinner or an informal chat over drinks.

Hotel Check-In (9/10)

When I arrive at the Hyatt Regency Boston / Cambridge, I pull up to the entrance and step out of my car, greeted by a large automatic revolving door. I appreciate that it is spacious enough to easily roll my luggage through – something that is not always the case at other hotels.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Entrance.

The check-in process is quick and smooth.

I walk up to the front desk and am immediately greeted by a friendly agent. After confirming my reservation for two nights, I am thanked for being a World of Hyatt Globalist and informed that I am being upgraded to a suite… more on this later.

The agent hands me a bag with two complimentary bottles of water and an envelope with my name printed on it, containing my Globalist breakfast vouchers. I am then directed to the right, where the elevators are located.

As I leave the front desk, I notice a unique touch – a postcard station. Guests can fill out a postcard, and the hotel will mail it for free. I take a moment to write a quick note to my wife, who enjoys getting these small surprises from my trips.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Check-In Desk.

Walking toward the elevator, I pass through the beautiful hotel atrium. True to the Hyatt Regency brand, it features a stunning open space with natural light and impressive design.

Throughout the atrium, I find a variety of work and relaxation spaces. There are two private phone booths, perfect for taking calls, along with fun amenities like foosball and table shuffleboard.

It strikes a nice balance between productivity and play.

I take the elevator up to the 8th floor and make my way to my room – Room 832, also known as the North Shore Suite, which is a nice nod to the Boston area.

Hyatt Regency Boston / Cambridge University Suite – Bedroom And Living Space (9/10)

For the first night of my stay, I am upgraded to the University Suite, which I later learn is the nicest suite in the hotel.

It is incredibly spacious and perfect for hosting a small business meeting or a casual get-together. The common area has been fully renovated, giving the entire suite a fresh, updated look.

Living Space

Just inside the entryway, I find a dining area with a table and four chairs, plus a wet bar equipped with a sink and a Keurig machine. This setup feels more upscale than the standard coffee station, and it is great for making drinks or prepping light refreshments.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Suite Dining Room Table And Minibar.

Next to the wet bar is a wine fridge and two complimentary bottles of water – ideal if entertaining in the suite. Moving further in, I reach the main living room, which is massive.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Suite Living Room.

There is a large couch, two chairs, a coffee table, and a TV – everything needed for relaxing or meeting with guests. On the right side of the room, there is also a desk with multiple outlets, making it a great space to work.

To the left, there is a large closet for coats, extra bedding, and luggage, plus access to a balcony.

The balcony includes two chairs and a small table, but it overlooks the atrium, so it does not offer much privacy. I sit out there briefly before deciding it feels too exposed.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Suite Balcony.

However, the view of the Charles River is still a nice touch.

One of the highlights of the suite is the floor-to-ceiling window that runs along the back wall of the living room. It provides an impressive panoramic view of the Charles River and Boston skyline – a true standout feature of this property.

Bedroom

Down the corridor, the bedroom features a comfortable king-sized bed with bedside tables and plenty of outlets.

Across from the bed is a set of drawers with a wall-mounted TV, and in the corner, a cozy armchair offers a nice place to sit and unwind.

Hyatt Regency Boston / Cambridge University Suite – Bathroom (7/10)

The suite includes only one bathroom, which surprises me given how large the living space is. It is clear the suite is designed for meetings and entertaining, so it feels awkward that guests would need to walk through the bedroom to access the bathroom.

The bathroom is split into two sections.

The first section includes a sink and a compact closet, which holds a large safe, a robe, hangers, extra bedding, a luggage rack, and an iron with ironing board.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Suite Bathroom.

The second section features the toilet, a second sink, and a spacious shower.

I appreciate the pocket door that separates the two spaces, allowing one person to get ready while another uses the restroom or takes a shower. Both sinks come with standard Hyatt Regency toiletries and Pharmacopia bulk products mounted on the wall.

The shower is impressive – it is large, the water pressure is excellent, and the hot water comes on quickly. The showerhead is mounted high, which tall guests will appreciate.

My main critiques are cosmetic. While the tile and wallpaper look recently refreshed, the countertops and hardware feel outdated. Updating those elements would go a long way in making the space feel more premium.

Hyatt Regency Boston / Cambridge King Bed With River View – Bedroom And Living Space (7/10)

For the second night of my stay, I move to the 10th floor into a King Bed with River View room.

This standard room is comfortable overall, but it does show signs of age. While some updates have been made – like the newer chairs, modern artwork, and a flat-screen TV – a closer look reveals visible wear and tear in areas.

It is not a deal-breaker, but the room could benefit from a more complete refresh.

Living Space

Upon entering, I walk straight ahead and find a long table along the right-hand wall. This functions both as a desk and TV stand. The Keurig machine and ice bucket are also located here, and below the TV, I find a mini-fridge stocked with two complimentary bottles of water.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge King Bedroom Desk.

A small QR code provides access to the in-room dining menu, making it easy to browse food options from my phone.

One of the standout features of this room is the large window on the back wall, which offers stunning views of the Charles River and South Boston.

It is one of the best views I have seen from any hotel room in the city.

Against the left wall, there is a large, plush chair with a high-top table. I use this as a workspace one evening while watching TV. The chair is very comfortable – easily one of the best I have used in a hotel room – but it is really only suited for one person unless you do not mind sitting close together.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge King Bedroom Sitting Area.

I am also impressed by the abundance of power outlets throughout the room.

Given the age of the room, I am surprised to find outlets in all the right places, including next to the bed and desk. Clearly, this layout has aged well in terms of functionality.

Just inside the entrance is the thermostat, which allows me to cool the room down to 66°F, exactly how I like it.

Bedroom

The king-sized bed is positioned to the left as I walk in. It is extremely comfortable, and I appreciate how it is perfectly aligned to face the window, making the river view a part of the experience even while lounging in bed.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge King Bedroom Bed.

There are nightstands on both sides of the bed, each with its own lamp. Built into the lamps are four AC outlets, which provide more than enough charging options for all of my electronics – especially when combined with the additional outlets around the room.

Hyatt Regency Boston / Cambridge King Bed With River View – Bathroom (7/10)

Just inside the room, there is a small entry hallway that leads to the bathroom.

On the right side, I find the closet, while the bathroom is on the left. At the end of the hallway, there is a full-length mirror and a small space that works well for storing luggage.

It is definitely one of the more unusual layouts I have seen in a hotel room.

The closet is standard and includes hangers, extra bedding, an iron with ironing board, and a large in-room safe. Interestingly, the wall dividing the closet from the rest of the hallway only goes up about 80 percent of the way to the ceiling, and it also houses the HVAC unit.

The bathroom itself is typical for standard rooms at this property. It is fully functional, but it definitely shows its age. The tile and wallpaper look outdated, and it feels like the space has not seen a full renovation in quite some time.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge King Bedroom Bathroom.

As I step inside, the toilet is directly in front of me, with the Hyatt Regency-style sink to the right. I find a nice selection of complimentary toiletries, including a toothbrush, mouthwash, and several makeup remover wipes, which I do not usually see in other Hyatt locations.

To the left, the shower is fairly basic.

The showerhead is a bit low for me at 6 feet, 3 inches tall, but I can still fit underneath it. The water pressure is solid, and the temperature control is simple and easy to use.

As expected, the shower features wall-mounted Pharmacopia products, which is standard for the brand.

While the bathroom meets all my needs, it could definitely benefit from some modern updates.

Hotel Amenities And Facilities (8/10)

The Hyatt Regency Boston / Cambridge offers a well-rounded selection of amenities that cater to both business travelers and leisure guests.

While some features stand out, others feel more like filler than true value.

Destination Fee

The hotel charges a $20 nightly destination fee, which includes a long list of perks (as of 2025):

• Hotel shuttle
• 24-hour access to the fitness center
• Discounted tickets for Old Trolley Tours
• Discounted City Passes
• Discount at the Museum of Science
• Discount for the Boston Children’s Museum
• Guest bikes
• Long distance and local calls
• Premium wifi
• Wireless printer in lobby for boarding pass and document printing
• Storage and handling for 5 packagers per guest
• Notary services
• Two bottles of water daily
• Water refill stations throughout the first floor
• $10 daily food credit towards the hotel restaurant (excluding alcohol)

While the list sounds extensive, I honestly do not find much real value here.

Most of these items feel like amenities that should already be included, making the fee feel more like a hidden price increase than a true benefit.

Gym

The gym at this property is impressive and clearly built to handle a high volume of guests.

Located on the ground floor directly across from reception, it has everything needed for a complete workout.

When I walk in, I find a towel station and water machine to the left, and a mini-fridge stocked with chilled towels to the right – always a nice touch after a tough session.

The cardio section includes:

• 5 treadmills
• 3 ellipticals
• 2 rowers
• 1 stair stepper
• 3 Peloton bikes (earn those bonus Hyatt points)

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Gym Cardio Equipment.

In the center of the gym, there are various strength machines for upper and lower body workouts.

Along the far wall, I find free weights, a Smith machine, a cable machine, and a TRX station complete with kettlebells, medicine balls, and yoga balls.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Gym Strength Training Equipment.

Outdoor Spaces

The hotel has two small but relaxing outdoor areas, perfect for enjoying the warm summer months in Boston.

The first is a courtyard just to the right of the reception area. This space is often used for weddings and events, but when it is free, it is a peaceful place to unwind. There are rocking chairs available, and I love relaxing here after a busy day.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge – Courtyard.

The second outdoor area is by the hotel restaurant, where there are chairs and a sitting area overlooking the Charles River. On a warm summer evening, I cannot imagine a better spot in Boston to kick back, read a good book, and watch the sunset.

It is quiet, scenic, and the perfect way to wind down.

Breakfast (7/10)

Guests at the Hyatt Regency Boston / Cambridge have two options for breakfast, both of which are covered under the World of Hyatt Globalist benefit.

Breakfast Options

Credit. Hunter Threadgill. Hyatt Regency Boston Cambridge Paperback Provisions Coffee Shop.

The first option is the Paperback Tavern, the sit-down hotel restaurant located on the second floor. It offers a full-service breakfast menu in a relaxed setting – ideal for those with time to enjoy a proper meal.

The second option is Paperback Provisions, a coffee shop on the first floor. It functions like a Starbucks but with a slightly expanded menu that includes fresh pastries and breakfast sandwiches.

This spot is perfect for guests who want to grab something quick and head out the door.

Globalist Breakfast Benefit

As a Globalist, I receive a voucher at check-in that can be used at either location.

Each voucher is good for up to $26 per person, and in practice, the total amount is simply deducted from the bill.

Although the voucher says it covers a “complimentary American breakfast with juice or coffee,” I am slightly annoyed that it implies I must choose one or the other.

According to World of Hyatt terms, members are entitled to both juice and coffee.

TPA Pro Tip: Guests may find it useful to register two people on the reservation, even when traveling alone. Doing so allows access to two daily breakfast credits, which can help cover the full cost of breakfast without out-of-pocket expenses.

My Experience

On the first morning, I opt for breakfast at Paperback Provisions.

It turns out to be a great value, especially for a busy morning.

I grab a freshly brewed coffee and a pastry, which costs around $12 to $13. With the remaining credit, I pick up a protein shake and a granola bar to take with me for a long day of meetings.

It is fast, convenient, and surprisingly satisfying.

The next morning, I try Paperback Tavern with a colleague. Unfortunately, the experience is mixed.

We order:

• Buttermilk pancakes with brûléed banana, candied walnuts, salted butter, and warm syrup
• Avocado toast on sourdough with baby heirloom tomatoes, arugula, everything seasoning, and a poached egg

I have the pancakes. They are decent – sweet, warm, and enjoyable – but not memorable.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Paperback Tavern Breakfast.

The avocado toast, however, is a disappointment. The avocado is clearly not fresh, and the poached egg is overcooked, with a fully hardened yolk instead of the runny center it should have.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Paperback Tavern Breakfast.

On-Site Dining (8/10)

Dinner is available at the Paperback Tavern, which transforms into a bar and lounge area in the evening. It is a comfortable and casual spot to unwind after work, with skilled bartenders and a well-curated cocktail menu.

I dine here twice during my stay and enjoy both experiences.

My Dining Experience

I choose to sit at the bar both nights, where the vibe is relaxed and inviting. One TV shows the NBA game, while the other plays college football.

As soon as I sit down, I am greeted warmly and offered a glass of water. I ask for a sparkling water with lime, which the bartender keeps topped up throughout the evening.

On my first visit, I order the crispy fried chicken sandwich with shaved iceberg lettuce, pickles, and what the menu calls “lots of ranch.” I also add bacon. The fries are decent, but the chicken sandwich is excellent.

Credit. Hunter Threadgill. Hyatt Regency Boston / Cambridge Paperback Tavern Dinner.

The breading is crunchy, the chicken is juicy, and the ranch dressing – possibly house-made – is incredibly flavorful. If it is not made in-house, it is the best store-bought ranch I have ever had.

On my second visit, I go with the Tavern Burger, topped with American cheese, onion, tomato, pickles, dijonnaise, and a side of fries. It is a solid, classic hotel burger – nothing over-the-top, but satisfying after a long workday.

Staff And Service (7/10)

Overall, the staff at the Hyatt Regency Boston / Cambridge are professional, courteous, and helpful throughout my stay.

I especially appreciate the team at Paperback Provisions – one of the attendants takes the time to let me know that I can use my Globalist breakfast voucher to grab snacks for later in the day. That kind of attention to detail is always appreciated.

A Service Issue And How It Is Handled

At check-in, the front desk agent warmly welcomes me and upgrades me to a suite as part of my Globalist benefits. While I do not need the extra space, it is a nice perk, and I enjoy the comfort of a suite, even when traveling alone.

However, an issue arises during my stay.

On the second day, I am at work when I receive a call from hotel management. They inform me that all suites are sold for cash bookings that night, and I need to return to the hotel immediately to move my belongings – or they will move them for me.

I am pretty frustrated.

I cannot just drop everything in the middle of the workday to relocate rooms due to an error on their part. I let them know I will call back after figuring out how to rearrange my schedule.

Luckily, a meeting with a sick colleague gets canceled, so I head back to the hotel to handle the move myself.

As soon as I arrive and explain the situation, the front desk agent calls over a manager.

She pulls me aside, apologizes for the inconvenience, and immediately offers a service recovery.

She tells me the hotel will comp the second night and credit my World of Hyatt account with 18,000 points – enough for a free night at a Category 5 hotel during off-peak dates.

How I Feel About The Resolution

Although I am frustrated in the moment, I give the hotel credit for how they handle the issue.

The free night helps smooth things over with my employer, and the points are more valuable to me personally. I later use those 18,000 points for a stay at the Hyatt Regency London Blackfriars, which feels like a solid win.

Could the situation have been handled more gracefully?

Definitely.

The idea that they might move my things without my permission is unsettling. But I also recognize that mistakes happen – and what matters most is how a hotel recovers from those mistakes.

In this case, they acknowledge the error and make it right with a full night comped and enough points for another stay elsewhere.

World of Hyatt Status And Benefits (8/10)

The World of Hyatt program is well-known for offering some of the most valuable elite status benefits in the hotel industry.

Since Hyatt has a smaller global footprint, it often goes the extra mile to keep loyal members engaged – and the Hyatt Regency Boston / Cambridge does a solid job recognizing my Globalist status during this stay.

How My Status Is Recognized

Right from check-in, I am personally thanked for my loyalty, which sets a welcoming tone. Throughout my visit, I take advantage of several meaningful benefits:

• Free Daily Breakfast. While the voucher amount is modest, I appreciate the flexibility to use it either at the sit-down restaurant or the coffee bar.
• 30% Bonus Points On Cash Stays. I earn extra points on all eligible expenses during my stay, which boosts the value I get from paying cash for this trip.
• Waived Destination Fee. As a Globalist, I am not charged the $20 nightly destination fee. This is also waived for any stay booked with points.
• Late Check-Out. Although I do not use it this time, it is offered without me needing to ask, which I always appreciate.
• Complimentary Suite Upgrade. I am upgraded to the University Suite, the best suite available at the hotel. Even though I have to switch rooms on the second night, the upgrade itself is still a strong benefit.

Overall, the hotel does a good job of honoring elite benefits, and it is clear that my status is recognized throughout the stay.

While some of the perks – like breakfast credits or waived fees – may not be costly for the hotel to provide, they still go a long way in making the stay feel personalized and rewarding.

For Globalist members, this property offers a dependable and thoughtful level of service, even if it is not overly flashy.

Final Thoughts

The Hyatt Regency Boston / Cambridge proves to be a convenient and reliable option – especially for travelers with business or academic commitments in the Cambridge area.

Its location near Harvard and MIT, along with scenic views of the Charles River, make it a unique property within the Hyatt portfolio.

The University Suite stands out as a highlight of the stay, offering space, comfort, and functionality for those who need more than just a standard room. While the King Bed with River View room feels a bit dated, it is still comfortable and functional, with some of the best views in the city.

Service is generally strong, even with a hiccup that the hotel ultimately handles well. The team shows they are committed to making things right, and the recovery reflects the kind of care Hyatt is known for.

Hyatt Globalist benefits are well honored here, from free breakfast to complimentary upgrades and waived fees. These perks enhance the stay and make this hotel a good value for loyal Hyatt members.

That said, this is not the kind of hotel I would choose for a Boston vacation or downtown sightseeing.

If the goal is to explore the city center, there are better-located Hyatt properties with easier access to public transportation.

But for business travelers, visiting scholars, or anyone needing to be in Cambridge, this hotel is more than up to the task.

Would I stay here again?

Absolutely – if I need to be in Cambridge.

But for general leisure travel or a Boston getaway, I would likely stay closer to the action downtown, such as at the Hyatt Regency Boston.

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Hunter Threadgill