Visiting an airport lounge, when time allows, is one of my favorite ways to start a trip. A good lounge offers a calm escape from the terminal, along with complimentary food, drinks, and a comfortable place to relax before boarding. It helps me slow down, reset, and ease into travel mode before a flight.

Over the past few years, credit card issuers have reshaped the premium airport lounge landscape. American Express set the original benchmark with its Centurion Lounge network, raising expectations for food quality, service, and design. Now, competitors are catching up quickly. Capital One and Chase both invested heavily in their own lounge networks, and travelers benefit the most from this growing competition.

On this trip, I visit the Chase Sapphire Lounge at Boston Logan before a short evening flight to Washington, D.C (IAD). After upgrading from the Chase Sapphire Preferred® Card to the Chase Sapphire Reserve®, I finally gain access to this highly anticipated lounge.

Chase positions this lounge as a core benefit of the Chase Sapphire Reserve®, and based on how easy it is to use the card perks outside the airport, my expectations are high. Boston feels like the testing ground for what Chase wants its lounge network to become, and I am eager to see if the execution matches the ambition.

Chase Sapphire Lounge Location And Access (7/10)

The Chase Sapphire Lounge by The Club BOS is located between gates B39 and B40, inside the B to C connector at Boston Logan International Airport (BOS). Terminal B mainly serves American Airlines and United Airlines, while Terminal C primarily serves JetBlue and several international partners.

Getting To The Lounge After Security

On this visit, I take the Blue Line from downtown Boston to the airport station and transfer to a terminal bus. Even though I fly American Airlines from Terminal B, I clear security at Terminal C because I do not check bags and the lounge sits roughly halfway between the two terminals. The Terminal C bus arrives first, so I head that way and keep things efficient. After clearing security, I turn right and walk for about five minutes to reach the lounge entrance.

From the lounge, it is about a ten-minute walk back to my American Airlines gate. If I were departing from Terminal E, I would plan for at least a fifteen-minute walk, so I keep boarding time in mind when visiting this lounge.

Access And Entry Requirements

Access to the Chase Sapphire Lounge BOS is available to eligible cardholders who activate Priority Pass under the following conditions:

• Chase Sapphire Reserve® cardholders receive access for themselves plus two complimentary guests; additional guests over age two cost $27 per person
• J.P. Morgan Reserve cardholders receive the same guest privileges at the Chase Sapphire Reserve®
• The Ritz-Carlton™ Credit Card cardholders also receive access for themselves plus two guests
• Priority Pass members enrolled through non-Chase cards receive access without guest privileges; additional guests over age two cost $75 per person

Priority Pass members without an eligible Chase-issued card can only enter a Chase Sapphire Lounge by The Club once per calendar year across all locations, not just at Boston Logan. Travelers without any eligible card can also purchase access for $100 per visit.

This access structure strongly favors Chase Sapphire Reserve® cardholders and reinforces the Chase Sapphire Lounge Boston as a premium, card-centric benefit rather than a general Priority Pass lounge.

Lounge Hours

The Chase Sapphire Lounge by The Club at Boston Logan operates daily from 5:00 AM to 11:00 PM. These extended hours make it easy to visit before early-morning departures or evening flights, which adds flexibility for most travel schedules.

Check-In Experience (7/10)

The Chase Sapphire Lounge BOS has a reputation for a slightly inconsistent check-in process compared to other Sapphire Lounge locations. In most Chase Sapphire Lounges, Chase Sapphire Reserve®, J.P. Morgan Reserve, and The Ritz-Carlton™ Credit Card holders receive priority over Priority Pass members when a waitlist forms.

At Boston Logan (BOS), that priority structure does not always hold. Historically, the lounge sometimes places all guests on a single consolidated waitlist, regardless of how they access the lounge. Reports suggest this practice is slowly changing, but it can still happen at times, which creates uncertainty for Priority Pass and Chase cardholders alike. (Since the change was implemented, it has only happened to me once.)

Reception And First Impressions

On this visit, I access the Chase Sapphire Lounge Boston Logan with my Chase Sapphire Reserve®, which allows me to skip the waitlist entirely. There is no line when I arrive, and the entrance feels calm and organized.

An agent greets me on the main level and confirms my access method before directing me inside. Because I hold the Chase Sapphire Reserve®, I receive front-of-line priority and move ahead without delay. With my carry-on in hand, I turn left just inside the doorway and take the elevator up to the fourth level, where the main lounge reception desk is located.

As I step off the elevator, multiple Chase Sapphire Lounge staff members welcome me warmly. They quickly scan my boarding pass and Chase Sapphire Reserve® card, confirm my access, and invite me into the lounge. The entire check-in process takes less than a minute.

During check-in, a staff member points out a QR code that allows me to reserve time in a relaxation suite or the massage chair lounge. Availability looks wide open during my visit, so I book a relaxation suite session to enjoy after grabbing something to eat.

This smooth and efficient check-in experience immediately sets a positive tone. After a long workday, arriving at the Chase Sapphire Lounge BOS feels like a seamless transition from work mode into travel mode.

Lounge Layout And Seating (8/10)

The Chase Sapphire Lounge Boston Logan spans 11,640 square feet, making it one of the largest lounges at Boston Logan International Airport (BOS). The size stands out immediately, but what impresses me most is how well the space is organized. Instead of feeling overwhelming, the lounge uses a smart, zone-based layout that makes it easy to find a seat that matches my mood.

A long central hallway runs the full length of the lounge and connects every major area. This corridor also provides access to the restrooms and helps the space feel intuitive rather than crowded.

Dining And Social Areas

Just past the entrance, I step into the main dining room, which opens up to the right. This is the largest and most energetic space in the lounge. The buffet lines the back wall and wraps into a small enclave, offering a wide selection of dinner and snack options throughout the evening.

Most of the dining seating is located here. Each table includes a QR code that allows me to order food directly to my seat, similar to the experience at Capital One Landings. This setup works especially well during busy periods and keeps foot traffic around the buffet manageable.

On the right side of the dining room, a beverage station offers automatic coffee machines, drip coffee, tea, sparkling spa water, cold brew, soda, juice, and a few light snacks such as cookies and apples.

Bar Area And Pub-Style Seating

Back near the entrance on the left side, I find the main bar area. Unlike many airport lounge bars that feel sterile or purely functional, this one feels intentionally designed. The materials are stylish yet durable, and the space would not feel out of place in a trendy restaurant in New York City or Washington, D.C.

Directly across from the bar, behind the check-in counter, is a high-top seating area with large televisions and a dedicated craft beer counter. The setup feels more like a traditional pub than an airport lounge. With runway views nearby, this is an easy place to linger with friends and watch planes taxi by.

Lounge Seating And Relaxation Spaces

Past the bar, another seating zone shifts the focus from dining to relaxation. Instead of tables, this area features true lounge seating with comfortable chairs and couches. Some seats cluster around coffee tables, which works well for groups, while others feature single chairs that feel ideal for solo travelers.

At the far end of the lounge, I find the family room and wellness area. The family room is simple but functional, with child-sized furniture that makes traveling with kids easier. The wellness area offers two distinct options: a quiet relaxation room and a massage chair area, both designed for guests who want to fully unwind before boarding.

Grab-And-Go Options And Power Access

Throughout the lounge, several grab-and-go stations offer coffee, tea, fruit, and packaged snacks for travelers who prefer something quick instead of a full meal. These stations help spread out traffic and make it easy to refuel on the way to the gate.

Power outlets are widely available across the lounge, including near most seating areas. Some outlets are placed a bit awkwardly, particularly in the far-left lounge seating area, but I never struggle to keep my devices charged. Overall, power access is more than sufficient throughout the Chase Sapphire Lounge by The Club BOS.

Chase Sapphire Lounge Food And Beverage (8/10) 

One of the biggest advantages of visiting a premium airport lounge is the ability to enjoy a proper meal without paying inflated airport prices. At the Chase Sapphire Lounge Boston Logan, food quality matters just as much as convenience, and overall, this lounge delivers a strong and well-rounded dining experience.

The Chase Sapphire Lounge by The Club BOS offers a wide variety of options that appeal to most travelers. Based on my experiences across other major U.S. lounges, I place this food program just slightly behind Capital One Lounges and clearly ahead of most Amex Centurion Lounges. For a credit card lounge, that is high praise.

Because I often rely on this lounge to save money during work trips, I have no hesitation treating this as a full meal stop. I consistently leave satisfied and with no need to buy food at the gate or on the flight.

The Craft Cocktail Bar

After a long workday, I look forward to unwinding with a drink, and the bar program at the Chase Sapphire Lounge BOS does not disappoint. On this visit, I order the La Puerta, a cocktail made with tequila, Grand Marnier, lime, agave syrup, and black lava salt on the rim.

The drink is well-balanced and thoughtfully prepared, which speaks highly of the bartending team. I have visited plenty of lounges where even basic cocktails miss the mark, so enjoying a properly crafted drink here feels refreshing. This is easily the kind of cocktail I would expect to pay $15 to $20 for in Washington, D.C.

Made-To-Order Dining

In addition to the buffet, the Chase Sapphire Lounge Boston offers a made-to-order menu with several freshly prepared main dishes. I place my order using a QR code at my table, and the food is delivered directly to my seat, which keeps the dining area from feeling crowded.

Menu options include:

• Mozzarella and hummus plate
• Chicken gyro salad
• Sapphire burger and fries, also available with an Impossible patty
• Sapphire noodles
• A small kids menu with a hummus plate or chicken tenders and fries

For this visit, I order the Sapphire burger and fries. While the burger arrives closer to room temperature, something I address later in the service section, I still enjoy it. I have ordered this dish on multiple visits, and while it is not the best burger I have ever had, it is very solid for an airport lounge in the United States.

The fries arrive crispy and well-seasoned, with both ketchup and mayonnaise on the side. I happily use the mayonnaise for dipping, which pairs surprisingly well with the fries.

Hot And Cold Buffet Selection

The buffet complements the made-to-order menu with a rotating selection of hot and cold items. During this visit, I find options such as Caesar salad, hot soups, chicken and rice, shrimp, and a cannellini bean and fennel slaw.

Dessert is where the buffet truly shines. Alongside classic brownies and chocolate chip cookies, the lounge includes a nod to local flavor with a deconstructed Boston cannoli. Featuring crisp cannoli shell pieces and rich custard, it is dangerously good. I help myself to more than one serving and leave the lounge noticeably fuller than when I arrive.

Dietary Accommodations

Buffet dining can be tricky for guests with dietary restrictions, but the Chase Sapphire Lounge BOS handles this well. Each dish includes clear labels that identify ingredients and common allergens, making it easier to make informed choices.

While I cannot speak to cross-contamination procedures, the transparent labeling goes a long way toward making the food experience more accessible and stress-free for a wide range of travelers.

Chase Sapphire Lounge Amenities (8/10)

As the first Chase Sapphire Lounge to open in the United States, the Chase Sapphire Lounge Boston Logan carries a lot of weight. Chase clearly wants to establish itself as a serious player in the premium lounge space, while also acknowledging that some growing pains are inevitable. 

Going in, my expectations are high… but realistic.

Family Room

Just past the bar on the left side of the lounge is the family room. The space itself is fairly sparse, with a small table, child-sized chairs, and a few additional seats.

While it does not offer a play area for kids to burn off energy, the room does have a closing door. That alone makes it valuable, as it gives families a place where children can be noisy without disturbing the rest of the lounge. If I were traveling with kids, I would absolutely use this space.

Wellness And Relaxation Suites

Next to the family room is the wellness area, which includes both relaxation suites and massage chair suites. Access to these spaces requires joining a waitlist. 

Immediately after check-in, I scan a QR code and see available sign-up slots for both options. Availability can vary, but new slots typically appear at the top of the hour and half hour. On this visit, I secure a relaxation suite reservation about thirty minutes after checking in.

After finishing dinner, I return to the wellness area and check in for my appointment. A host gives me a brief overview and explains that I have thirty minutes in the relaxation suite. I am then guided into a quiet room divided into individual suites separated by curtains.

My suite includes a comfortable chair, an ottoman, and minimal decor. I spend the time meditating and catching up on emails. The most noticeable feature is how quiet the space feels, which makes the experience genuinely calming and restorative.

I also peek into the massage suite, which features a large automated massage chair. While it does not compare to the full-service spa treatments found in top international First Class lounges, it still feels like a thoughtful amenity for a domestic credit card lounge. It is not something I personally prioritize, but I can see how many travelers would enjoy it.

Clean And Private Restrooms

The restrooms are located along the main hallway that runs the length of the lounge. As soon as I step inside, I notice how clean and well-maintained they are, which is one of the most important features of any airport lounge.

Each restroom is designed as a fully enclosed private room rather than a traditional stall. This adds a noticeable sense of comfort and privacy, and it is a welcome upgrade compared to using restrooms in the busy terminal outside.

Fast And Reliable Wi-Fi

The complimentary Wi-Fi is fast, stable, and reliable throughout my visit. I have no trouble browsing the web, responding to emails, or sending Slack messages late in the evening. 

I regularly use multiple devices at the same time, and the network easily supports that workload. While I do not run a formal speed test, the connection remains consistent across the lounge, which makes it easy to get real work done before boarding.

What Is Missing

While the amenities meet most expectations for a premium domestic lounge, a few missing features keep the Chase Sapphire Lounge by The Club BOS from fully matching its top competitors:

• No Barista-Made Coffee: The lounge relies on automatic coffee machines. Adding a staffed espresso bar would elevate the experience significantly.
• No Dedicated Nursing Room: There is no designated private space for nursing parents, which I now expect in newly built lounges.

Addressing these gaps would bring the Chase Sapphire Lounge Boston closer to the luxury standard set by competitors and further strengthen the overall guest experience.

Lounge Cleanliness And Ambiance (9/10)

When I arrive at the Chase Sapphire Lounge Boston Logan around 6:00 PM, I expect to see the usual signs of a full day of use. Instead, the lounge feels spotless from end to end. High-traffic areas like the buffet, bar, and restrooms look just as clean as quieter corners, which immediately sets a positive tone for my visit.

The level of cleanliness creates an inviting atmosphere and reinforces the premium feel that Chase aims to deliver with its Sapphire Lounge concept.

Constant Upkeep And Attention To Detail

Throughout my time in the lounge, the staff maintain a visible presence focused on upkeep. Plates are cleared quickly, tables are wiped down between guests, and surfaces remain clean even during busier moments.

This attention to detail never feels intrusive. Instead, it contributes to a calm and orderly environment that makes the Chase Sapphire Lounge BOS feel well-managed and thoughtfully run. It is clear that cleanliness is a priority, not an afterthought.

Relaxing Lighting And Modern Design

Chase Sapphire Lounges aim to reflect the character of their host cities, and the Boston location does this especially well. From the furnishings to the curated decor, the design feels intentional and locally inspired.

Soft, warm lighting replaces the harsh fluorescent glow of the terminal and makes it easier to relax before a flight. The combination of textures, muted colors, and Boston-inspired artwork creates a space that feels both polished and welcoming. This thoughtful design approach is one of the standout features of the Chase Sapphire Lounge by The Club BOS and plays a big role in making the space feel genuinely premium.

Crowd Levels And Comfort (8/10)

When I enter the Chase Sapphire Lounge Boston Logan on a Wednesday evening, I am surprised by how quiet the space feels. The lounge is calm and relaxed, with plenty of open seating across both the dining area and the various seating zones. Nothing feels rushed or crowded.

I credit much of this comfort to how carefully the lounge manages capacity. By controlling entry through a waitlist, the space avoids the packed, chaotic feeling that plagues many airport lounges during peak hours.

When the lounge operates below capacity, it is easy to unwind before a flight. The soft lighting, comfortable furniture, and overall quiet atmosphere make this one of the most relaxing lounges at Boston Logan International Airport (BOS). In terms of pure comfort, I rank it among the best spots in the airport.

Managing Crowds With The Waitlist

Even though there is no active waitlist during my visit, an attendant remains stationed outside the lounge to manage entry as needed. This proactive approach helps maintain a consistent experience inside.

On this evening, I access the lounge with my Chase Sapphire Reserve®, which gives me priority alongside J.P. Morgan Reserve and The Ritz-Carlton™ Credit Card over Priority Pass members entering through non-Chase cards. As a result, I do not wait at all.

On previous visits, when I accessed the Chase Sapphire Lounge BOS through Priority Pass, I experience waits of twenty-five to thirty minutes. Entry times can vary widely for Priority Pass members, making it difficult to predict how long the wait will be. This variability reinforces the value of holding an eligible premium Chase card if this lounge is a regular part of your travel routine.

Staff And Service (7/10)

While I do not interact extensively with staff during my visit to the Chase Sapphire Lounge Boston Logan, every interaction I have is friendly, professional, and welcoming. The overall service style feels calm and polished, which fits the relaxed atmosphere of the lounge.

At the reception desk, the front desk agent greets me with a genuine smile and checks me in efficiently. When I leave later in the evening, she wishes me a safe flight and says she hopes to see me again soon. Small moments like this add warmth to the experience without feeling scripted.

Throughout the lounge, staff members move quietly and efficiently. As they clear tables or restock food and drinks, they remain mindful of guests who are relaxing, working, or enjoying a meal. Their presence is noticeable but never disruptive, which helps maintain the lounge’s peaceful tone.

The one service issue I notice involves the made-to-order dining process. During this visit, food service backs up slightly, with table runners standing by while completed dishes sit at the counter. I watch my burger remain there for several minutes before being delivered. As a result, it arrives at room temperature rather than hot, which takes away from an otherwise solid food experience.

Final Thoughts

Because of how often I travel for work, the Chase Sapphire Lounge Boston Logan has become the lounge I visit most frequently, second only to Capital One Landing DCA. From the moment I walk in, the experience feels thoughtfully designed for unwinding after a long day. The stylish interior, strong food and beverage program, and genuinely relaxing wellness area make this one of my favorite credit card lounges in the United States.

As the first Chase Sapphire Lounge to open in the U.S., the Boston location sets a strong foundation for the rest of the network. It clearly serves as a testing ground for how Chase wants its lounges to look, feel, and function. Based on this experience, I am excited to see how future Chase Sapphire Lounges evolve as the brand continues to refine its approach and compete more directly with American Express and Capital One.

If you have access to the Chase Sapphire Lounge by The Club BOS, I strongly recommend arriving early and spending real time here rather than waiting at the gate. The space rewards unhurried visits, and it consistently delivers a calm, comfortable, and satisfying start to a trip. This lounge is absolutely worth building into your pre-flight routine.

Hunter Threadgill